Documentation

Overview

TrueShot is a verified photo evidence platform designed for insurance claims processing. It uses zero-knowledge cryptographic proofs to verify that photos are authentic, unedited, and captured at the correct time and location.

Key Features

• Zero-Knowledge Proofs - Verify photo authenticity without exposing raw metadata
• GPS Verification - Confirm photos were taken at the claimed location
• Timestamp Proof - Verify capture time is within the required window
• Tamper Detection - Detect any edits or modifications to photos
• SMS Integration - Send photo requests directly to claimants via text

Quick Start

Get started with TrueShot in three simple steps:

Using the Dashboard

The TrueShot dashboard provides a centralized view of all your photo requests and submissions.

Dashboard Overview

The main dashboard shows all active photo requests with their current status:

• Pending - Request sent, awaiting claimant submission
• In Progress - Claimant has started but not completed submission
• Completed - All required photos submitted and verified
• Expired - Request expired before completion (default: 7 days)

Filtering & Search

Use the filter options to find specific requests by status, date range, or claim number.

Creating Photo Requests

To create a new photo request:

1. Click "New Request" from the dashboard
2. Enter the claim number
3. Enter the claimant's name and phone number
4. Select a photo template (defines required photos)
5. Click "Send Request"

Photo Templates

Templates define what photos are required for different claim types:

• Vehicle Damage - Front, back, sides, damage close-up, VIN plate
• Property Damage - Overall view, damage detail, surrounding area
• Custom - Create custom requirements for specific needs

Reviewing Photos

When a claimant submits photos, you'll see them in the request detail view with verification status:

• Verified - Photo passed all verification checks
• Pending - Verification in progress
• Failed - Photo failed one or more verification checks

Verification Details

Click on any photo to see detailed verification information:

• Timestamp verification status
• Location verification (if required)
• Device authenticity check
• Tamper detection result

SMS Opt-In (For Claimants)

Before receiving photo requests via SMS, claimants must provide consent.

How to Opt-In

1. Visit trueshot.riallabs.com/consent/
2. Enter your phone number
3. Review the terms and check the consent box
4. Click "Opt In"

Capturing Photos (For Claimants)

When you receive a photo request via SMS:

1. Click the link in the text message
2. Follow the on-screen prompts for each required photo
3. Capture photos directly through the app (don't upload from gallery)
4. Review and submit your photos

Photo Requirements

• Photos must be captured fresh (not from photo gallery)
• Location services must be enabled for location-verified requests
• Photos cannot be edited or filtered before submission

How Verification Works

TrueShot uses zero-knowledge proofs to verify photos without exposing sensitive information.

What We Verify

• Authenticity - Photo was captured by a real camera, not generated or imported
• Integrity - Photo has not been edited, cropped, or modified
• Timestamp - Photo was captured within the valid time window
• Location - Photo was captured at or near the expected location

Zero-Knowledge Proofs

Our verification system uses cryptographic proofs that confirm facts without revealing underlying data. For example, we can prove a photo was taken within 10 miles of a location without revealing the exact GPS coordinates.

Security & Privacy

TrueShot is built with security and privacy as core principles.

Data Protection

• All data encrypted in transit and at rest
• Photos stored in secure cloud storage with access controls
• No raw GPS coordinates stored - only verification proofs
• Automatic data retention policies

Compliance

• TCPA compliant SMS messaging with proper consent
• SOC 2 Type II certified infrastructure
• GDPR compliant data handling